Pocket VJ Pro support
Live Animation Studio FX. If something's off, we want to hear about it.
In the beta
Take a screenshot while it's happening, tap the preview, then choose Share Beta Feedback and add a line about what you were doing. It goes straight to us through TestFlight.
Email us
Write to ron@rauch123.com with your device, the iOS version, and what happened. A screenshot or short video helps a lot.
Quick answers
The mic isn't reacting
Make sure MIC is on and that Pocket VJ Pro is allowed to use the microphone in Settings › Privacy & Security › Microphone. Then raise Sensitivity. In a very loud room, lower it so the picture doesn't stay maxed out.
No picture on the TV
With a cable: check that the adapter and HDMI cable are pushed all the way in and the TV is on the right input. If it still shows nothing, try another cable or adapter.
With AirPlay: keep your device and the TV on the same Wi-Fi, then pick the TV from Screen Mirroring in Control Center.
Restore purchases
If you bought a plan and it isn't showing, open the plans screen in the app and tap Restore Purchases. Use the same Apple Account you bought it with.
Help guide
A full help guide is on the way. Until then, email ron@rauch123.com and we'll get you sorted. See also the privacy policy.